925 sterling silver contains 92.5% pure silver and 7.5% alloy metals for added strength and durability. It is the international standard for premium silver jewellery.

Yes. Our jewellery is stamped with the 925 hallmark wherever applicable to certify its sterling silver purity.

Yes. Every piece is crafted using authentic 925 sterling silver and is carefully designed for lasting beauty and quality.

Sterling silver may naturally tarnish over time due to exposure to air, moisture, perfumes, and chemicals. Regular care helps maintain its shine.

Yes. Our 925 sterling silver jewellery is generally safe for sensitive skin and is designed for comfortable everyday wear.

Absolutely. Our jewellery is crafted for daily wear. We recommend avoiding water, perfumes, and harsh chemicals to preserve its finish.

Use a soft polishing cloth and store your jewellery in an airtight pouch after use to maintain its brilliance.

Yes, we offer Partial Cash on Delivery (Partial COD) on eligible orders and serviceable PIN codes. A fixed percentage of the total order value must be paid online while placing the order, and the remaining balance can be paid in cash at the time of delivery.

When you choose Cash on Delivery, you'll be required to pay a small percentage of your order value as an advance during checkout. The remaining amount is payable to the delivery partner when your order is delivered.

The advance payment helps us confirm genuine orders, reduce cancellations, and ensure faster order processing and dispatch.

Yes. If your order is cancelled by Shvetraag Jewels or cannot be fulfilled, the advance payment will be refunded to your original payment method. If the order is cancelled after dispatch or the delivery is refused, the advance amount may be non-refundable as per our Cancellation & Refund Policy.

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Partial Cash on Delivery (Partial COD) for eligible orders.

Note: The advance payment percentage for Partial COD may vary depending on the order value and will be displayed during checkout.

Absolutely. All payments are processed through trusted and secure payment gateways with encrypted transactions.

Currently, only one payment method can be used per order.

Yes. A tax invoice is sent to your registered email and included with your order.

Once your order is shipped, you'll receive a tracking link via WhatsApp on your registered mobile number. You can also track your order anytime by clicking the Track Order icon in the bottom mobile navigation bar on our website and entering your order details.

You can initiate a return directly from your Order Tracking page by clicking the Return option within 5 days of receiving your order. After your request is submitted, our support team will contact you via WhatsApp or phone to verify the issue. Once the request is approved after verification, the return process will be initiated.

Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

We accept returns only for eligible products within 5 days of delivery.
under the following circumstances:

• 
  You receive a damaged product.
  
• 
  You receive the wrong item.
  
• 
  The product has a manufacturing or quality issue.
  

To request a return, simply visit your Order Tracking page and click the Return option. Once your request is submitted, our support team will contact you via WhatsApp or phone to verify the issue. If your request meets our return eligibility criteria, the return will be approved and processed.

For Partial Cash on Delivery (Partial COD) orders:

The advance payment made during checkout is non-refundable, as it covers shipping and order processing charges. If your return is approved, only the eligible refundable amount (excluding the advance payment) will be refunded according to our Return & Refund Policy.

Note: Products must be returned in their original condition with all packaging, accessories, and invoices. Shvetraag Jewels reserves the right to approve or reject return requests after verification.

Once the returned product is received and passes our quality inspection, your refund will be processed to the original payment method within 5–7 business days. For Partial COD orders, the advance payment made during checkout is non-refundable, and only the eligible refundable amount will be credited.

Yes. Eligible products can be exchanged within 5 days of delivery if you receive a damaged product, an incorrect item, or a product with a manufacturing or quality defect. To request an exchange, initiate it through the Order Tracking page. Our team will verify the request via WhatsApp or phone, and once approved, the exchange will be processed according to our Exchange Policy.

Orders are generally delivered within 3–7 business days depending on your location.

Yes. Free shipping is available on eligible orders across India.

Yes. We deliver to most serviceable PIN codes across India.

You may request an address change before your order is shipped by contacting customer support.

Please contact us within 48 hours of delivery with photos of the package and product, and we'll assist you promptly.

Yes. Our jewellery is crafted using genuine 925 sterling silver and follows strict quality standards.

Warranty coverage depends on the product category. Please refer to the product page or warranty policy for details.

Look for the 925 hallmark stamped on the jewellery, which certifies sterling silver purity.