Privacy Policy

At Shvetraag Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the website, we also collect information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with our website. We refer to this automatically collected information as "Device Information."

We collect Device Information using technologies such as:

  • Cookies
  • Log Files
  • Web Beacons
  • Tags
  • Pixels

These technologies help us improve website performance, analyze visitor behavior, enhance user experience, and provide relevant content.

When you place an order or attempt to place an order through our website, we collect certain information including:

  • Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Phone Number
  • Payment Information

We do not store your payment information. All online payments are securely processed through trusted third-party payment gateways.

Throughout this Privacy Policy, the terms "Personal Information" refer to both Device Information and Order Information.

How We Use Your Personal Information

By using the Shvetraag Jewels website or placing an order, you consent to the collection and use of your personal information as described in this Privacy Policy.

We use your Order Information to:

  • Process and fulfill your orders.
  • Arrange shipping and delivery.
  • Generate invoices and order confirmations.
  • Provide customer support.
  • Verify orders for fraud prevention.
  • Communicate with you via Email, SMS, WhatsApp, or phone regarding your order.
  • Share promotional offers, new launches, and marketing communications (only where permitted).

We use Device Information to:

  • Improve website performance.
  • Prevent fraudulent activity.
  • Analyze customer browsing behavior.
  • Measure the effectiveness of advertising campaigns.
  • Enhance your shopping experience.

Sharing Your Personal Information

We only share your information with trusted third-party service providers that help us operate our business and provide our services.

These service providers may include:

  • Payment Gateway Partners
  • Courier & Logistics Partners
  • Marketing & Analytics Platforms
  • Website Hosting Providers

We may also share your information if required by law, legal proceedings, court orders, or government authorities, or when necessary to protect our legal rights and enforce our Terms & Conditions.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your Order Information for our business records, legal compliance, warranty purposes, and customer support, unless you request that we delete your personal information where permitted by law.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and provide personalized content and advertisements.

You may disable cookies through your browser settings, although some website features may not function properly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. The revised version will be published on this page along with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, wish to access, modify, or delete your personal information, or would like to file a privacy-related complaint, please contact our customer support team.

Shvetraag Jewels
Email: info@shvetraag.com
Phone: +91 84488 67304
Website: www.shvetraag.com

Order Verification

Shvetraag Jewels reserves the right to verify any order before dispatch. Verification may include confirming your shipping address, contact details, order value, or other relevant information via phone, WhatsApp, email, or SMS.

We also reserve the right to cancel any order at our sole discretion if we suspect fraudulent activity, incorrect pricing, stock unavailability, payment issues, or any violation of our Terms & Conditions.