Return & Refund Policy

Return Policy

Return Eligibility

Returns are accepted within 5 days from the date of delivery only in the following cases:

• You received a damaged product.
• You received an incorrect product.
• The product has a manufacturing or quality defect.

To be eligible for a return, the product must be unused and unworn and must be returned in its original packaging with all accessories, invoices, and tags intact.

Non-Returnable Cases

Returns will not be accepted in the following cases:

• Jewellery that has been used or worn.
• Products damaged after delivery.
• Return requests raised after 5 days from the date of delivery.
• Returns requested due to a change of mind or personal preference.

How to Request a Return

Return requests can be initiated directly through the Order Tracking page by selecting the Return option.

After submitting the request, our customer support team will contact you via WhatsApp or phone for verification. Once the request is reviewed and approved, the return process will be initiated.

Refund Policy

Refunds are processed only after the returned product has been received and successfully passes our quality inspection.

Once a refund is approved, the eligible amount will be credited to the original payment method within 5–7 business days.

Partial COD Orders

For Partial COD orders, the advance payment made during checkout is non-refundable, as it covers shipping and order processing charges.

Only the eligible refundable amount, after approval and applicable verification, will be processed.

Exchange Policy

Eligible products can be exchanged within 5 days from the date of delivery only in the following cases:

• The product received is damaged.
• The product received is incorrect.
• The product has a manufacturing or quality defect.

Exchange requests must be initiated through the Order Tracking page by selecting the Return option.

After submitting the request, our team will verify the product and request details. Once approved, the exchange process will be initiated.

Cancellation Policy

Customer Cancellations

• Prepaid and COD Orders: Orders can be cancelled any time before they are shipped. Once an order has been shipped, it cannot be cancelled.
• Request Method: To request a cancellation, email us at shvetraagjewels@gmail.com or call us at +91 8299 502 830.

SHVETRAAG JEWELS Cancellations

• Reasons: Orders may be cancelled due to unavailability of materials, incorrect product listings, or suspected fraudulent transactions.
• Refunds: For prepaid orders cancelled by SHVETRAAG JEWELS, the full amount will be refunded to the original payment method or registered bank account. Customers will be notified via email.

Need Help?

For any shipping, return, refund, exchange, or cancellation-related queries, please contact our customer support team.

Our team will assist you with your query and guide you through the applicable process.